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✅ 1. Ordering & Payment

Q1. What payment methods do you accept?

We accept PayPal, major credit cards (Visa, MasterCard, Amex), and wire transfer.

Q2. Can I change or cancel my order after placing it?

Yes, but only before the order is shipped. Contact us as soon as possible.

Q3. Do prices include tax or import duties?

No, prices do not include any local import duties or taxes, which are the buyer’s responsibility.

Q4. What if I encounter issues during payment?

If you experience any payment issues, feel free to contact us. We can send you a manual invoice to complete your purchase securely.

📦 2. Shipping & Order Tracking

Q1. How long will it take to receive my order?

Orders are usually processed within 1–3 business days. Delivery time depends on your location and chosen shipping method.

Q2. How can I track my order?

Once shipped, we’ll email you a tracking number with a link.

Q3. What if my package is delayed or lost?

Contact our customer service. We’ll work with the courier to resolve the issue.

🛠 3. Product Support & After-sales

Q1. What if I receive a defective product?

Please contact us as soon as you receive the product if it is defective. We will arrange a replacement or repair accordingly.

Q2. Do you offer warranty service?

Yes, most products come with a standard manufacturer’s warranty. Details vary by brand.

Q3. Do you provide calibration or setup help?

Yes, we provide basic setup guidance. For advanced calibration, please contact us for support or manuals.

🔄 4. Returns & Refunds

Q1. Can I return a product if I’m not satisfied?

Yes. Items can be returned within 14 days of receipt, unused and in original packaging.

Q2. How do I initiate a return?

Contact us at [mark@maykei.com] with your order number and reason. We’ll provide return instructions.

Q3. Who pays for return shipping?

Return shipping is the buyer’s responsibility unless the item is defective or incorrect.

Q4. When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect the returned item.

📩 5. Contact & Support

Q1. How can I reach customer service?

  • Email: mark@maykei.com

  • Phone: +86 132 6542 0991

  • WeChat:13265420991