We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 30 days of delivery for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns

  • Items must be returned in their original condition, unused, unwashed, and in the original packaging with all tags attached.
  • Customized or personalized items cannot be returned unless they arrive damaged or defective.
  • Digital products and downloadable content are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service at [your email address] within 30 days of receiving your order.
  2. Provide your order number and the reason for the return.
  3. Our team will provide you with the return shipping address and instructions.

Note: Customers are responsible for return shipping costs unless the item is damaged, defective, or the wrong product was sent.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the status of your refund.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees (if any) are non-refundable.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photo evidence. We will arrange a replacement or full refund at no extra cost.

5. Wrong Product Selection

We understand that selecting the correct specifications for measurement instruments can be complex. While we generally do not accept exchanges due to incorrect product selection, we are committed to building long-term, trustworthy relationships with our customers. Therefore, we may agree to an exchange on a case-by-case basis, provided that:

  • The product is returned unused and in original condition.
  • The customer bears all costs related to the exchange, including return shipping, reshipping, and any price differences.

Please contact our support team to discuss your situation before returning the item.

6. Contact Information

For any questions about returns or exchanges, please contact us at:

Email: mark@maykei.com

Phone/Wechat: 132 6542 0991

Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)